Global Countries Shipping & Returns

Shipping Methods

  1. Door to door delivery within 7-10 days

Special Reminder

We’re sorry but we don’t currently ship orders to P.O. Boxes because:

  • We like to ship directly to you, so we can be sure where the parcel ends up.
  • We like to always use the same courier, so we can guarantee the quality of service.
  • We like to hand you the parcel, so it doesn’t get crammed or crushed in a small box.

If you try to ship an order to a P.O. Box, your order will appear as ‘canceled’ and you’ll receive an email from us letting you know. In this case, please get in touch with us to give a residential address and we’ll send it out right away!

Multiple Payment Gateways 

      • The Payment Gateways service is provided by PayPal and Stripe, and through PayPal and Stripe; you can pay by credit card without a PayPal account and without registering with PayPal.

Multi-Currency Solutions Let our customers pay in their local currency. (USD, SGD, AUD, EUR)

Import Tax & Duties

  1. Different countries may require import tax, duties and related Customs fees for the imports, and the cost is not covered in payments you made to us. These charges, if applicable, are determined and charged by the Customs office of the destination country. For further details of charges, please contact your local Customs office directly.
  2. If your package requires import tax, duties and related Customs fees for the imports, and you are unwilling to pay all costs, then your package will be returned. And your refund amount will be deducted from the actual round-trip freight and customs duties in both places, and then the balance of the original order will be returned. (round-trip freight = order freight x2, these charges, if applicable, are determined and charged by the Customs office of the destination country. For further details of charges, please contact your local Customs office directly.)
  3.  The Customer shall comply with all local import Regulation and regulations (Prohibited goods…) Otherwise, the customer will be responsible for relevant legal issues.

 

Shipping Information

It is your responsibility to fill out the correct shipping address. Please make sure you fill out the shipping information completely and specify if the shipping address is different from your billing address at checkout.

1.Singapore and Malaysia, Other Countries: Full English Name, English Address, ZIP Code

2.ZIP Code is needed to provide with the shipping address

 

Is it possible to change the shipping g address after placing an order? 

  • 1. Due to the complicated process of order delivery, it is impossible to modify the address, recipient and other information after the order is completed.
  • 2. If you found the address is wrong before shipment, the original order shall be canceled and the order shall be replaced. Sorry for any inconvenience caused.
  • 3. If the delivery needs to be canceled due to incorrect address found after shipment, the actual round-trip freight and customs duties will be deducted, and then the balance of the original order will be returned.
  • 4. If you find an error in the address after shipment, you need to change the address for delivery, and you need to pay the additional cost for the change of address.
  • 5. If you mistake in the original address, contact number is wrong, or the contact person to fill in an unknown, so that packages can’t deliver the success, and can’t get in touch with you within two days, the parcel will be returned to the way of processing, Flightline will inform you by E-mail, this return ship will cancel the order, and will be deducted and the actual freight back and forth to generate tariffs, then back to the original order balance.

 

How to confirm the order and track your order? 

  • You can track your order by customer service mail. Please email your order number to Customer Service Mail: flightlinestore@outlook.com. Your order number can be found on your confirmation email.

 

Returns Process 

  1. Returning something you bought at a Flightline Shop is easy! You can return an order purchased from the Flightline Shop within the last 7 days either by contacting Customer Service Mail: flightlinestore@outlook.com.
  2. It’s important that you contact us instead of shipping it to us yourself, or Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
  3. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  4. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
  5. Additional non-returnable items:
    * Gift cards
    * Downloadable software products
    * Some health and personal care items
  6. To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

  1. Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  2. Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next, contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at flightlinestore@outlook.com.
  3. Sale items (if applicable)
    Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
  • Exchanges (if applicable)
    We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email flightlinestore@outlook.com .
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.

How long does it take to get my order? (Hong Kong, Taiwan, Macau, Singapore, Malaysia, Other Countries)

      • 1)In Stock (Non-Pre-Order Product): Orders will be processed and shipped within one to five business days, excluding holidays and weekends.
      • 2)Out of Stock (Pre-Order Product): Post estimate shipping time on the product pages.